Got a shutoff notice? What to do in the next 48 hours

1. Don't ignore it. A shutoff (disconnection) notice gives a date. You usually have a few days or more to act.
2. Call your utility today. Ask for a payment plan (also called a deferred payment agreement). Ask what protections apply to you.
3. Tell them about medical needs. Most states delay a shutoff if a doctor certifies a medical emergency. Ask for the medical certificate form.
4. Apply for energy assistance. LIHEAP and crisis funds can pay part of the bill. Applying often triggers extra protection.
5. Check winter rules. Many states limit shutoffs in winter. See your state page.
6. Still stuck? File a complaint with your state utility commission. It's free.